FAQs

Can I return my order?

This will be a very rare occasion. But if the order that you received does not meet our quality standards, you will get 100% of your money back. 

Refund policy

What are your shipping rates?

For most orders above 10$, the shipping is 0$, but it can differentiate in cost if your order is under 10$

Where is my tracking code?

Most of our carriers don't offer tracking info. Orders usually arrive within 2-6 weeks, but be sure that your order arrives in 90 days MAX. If it doesn't arrive within 90 days please email us for a full refund.

What is your shipping time?

Shipping times may vary since we have multiple fulfillment locations in the USA, China, and other countries. On average shipping takes 2-6 weeks. With an exception of sale items which due to high demand take longer to arrive. If your order doesn't arrive within 90 days please email us for a full refund.

Refund policy

Do your prices include VAT?

We don't charge VAT on our products as we ship them from a non-EU country. However, your country's customs may require you to pay the import tariff/VAT on arrival. Typically low-value purchases are exempt from import VAT. The rules vary per country. 

We are a brand with a vision, can we work together?

Yes! Our store is built on various collaborations between talented designers and brands. If you have a strong vision and (very) great ideas, feel free shoot us a mail at support@bergen-co.com